Too many nursing homes settle for compliance over true quality

RE “STATE acts on nursing homes” (Page A1, Feb. 11): Hopefully, as the headline says, the state will act. Having consulted and provided clinical services in some of these facilities, I can substantiate the need for a clearly delineated process for reporting complaints up the chain of supervisors and managers that is enforced and rewarded.

Compliance training, related to standards of quality care, was provided within the facilities in which I have worked. However, merely completing the online training was viewed as the essential goal. In my experience, in-house supervisors did not sufficiently emphasize personal responsibility in implementing the training. Rather, it seemed that this was only a process for the corporate entity to satisfy state requirements as an ethic for so-called good practice, not an ethic to embrace within the facility itself.

– Boston Globe

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