Chances are at some point in your life you have been turned off by a discourteous hotel receptionist, an indifferent server at a restaurant, or a poorly trained salesperson at a clothing store. As a result, we might complain to our friends or on social media – or possibly notify the management of our bad experience. We may take our business to competitors with the expectation of receiving better service. However, we would rarely indict all hotels, restaurants, and clothing stores as deficient and needing reform as a result.
Recently, there was an editorial in the New York Times (NYT) in which the author, Geeta Anand, dismisses assisted living as a viable long-term care alternative. As I read the article, I found the author’s arguments lacking and plagued with many exaggerations and distortions that I think marginalized the effectiveness of her piece. I believe her critique of the industry relied on a few highly selective and negative anecdotal examples that didn’t even reference any first-person experiences. Importantly, I think it also missed the opportunity to share some alternative conclusions that a great deal of actual research shows.Booming Encore Op-Ed